LB Smith Consulting, Inc. 

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Training and communication are terms that are often used interchangeably. Why? They both deal with knowledge - in both instances you are equipping your audience with new information. So what is the difference? Training is used when you want your audience to DO something. Communication is used when you want your audience to KNOW something.

Training and communication can often be packaged together. For example, say your business is implementing a new system. First you would communicate that a new system will be implemented. This communication might include who will be affected, what the change is (i.e. a new system), and when the change will be implemented. Then you would follow up with training, i.e. how to use the system in the workplace. In this example, both communication and training are important as you want the audience to KNOW a change is coming and you want the audience to DO something when the change takes place.

What We Do

Effective training and communication plans are imperative to the success of any business, whether it be a large corporation such as a financial institution or a small business such as a daycare. There are many reasons why training and communication are needed:

• Change - change is a normal course of any business. Examples of change might be a new computer application or a new infrastructure.
• Employees - how do they know what to do and how to do it? Examples of employee needs might be an employee handbook or a web-based training course.

In all of these instances, LB Smith Consulting can help! We'll sit down with you, do a formal needs analysis and come up with a training and communication plan. We'll even design, develop and implement the solutions to help you bring it all together. 

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Please contact us anytime! We look forward to hearing from you.

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